- Basic information about your organization (how many employees, other locations, areas of activity, market, who your main customers are etc)
- Could you describe briefly how and why you chose Eshbel and Priority in the first place?
- What makes Priority and Eshbel unique in relation to you and/or your market?
- Please describe how Eshbel manages their relationship with you? Can you compare this favourably with other vendors or service providers?
- Why would you recommend Priority to other companies that are now considering becoming an Eshbel partner?
eMerge Information Technology currently has 17 employees, and that number
is growing. The head office is in Chandlers Ford (near Southampton) with
regional offices in Birmingham and Manchester, though we are active all over
the UK and Ireland.
eMerge boasts customers in manufacturing distribution,
and consultancy across many industries such as electronics, medical, wood,
furniture, high precision machining, electrical, automotive, steel
stockholders, mobile home building, etc. Our largest customers to date are:
Trutex Ltd, ATG Access Ltd, Wirefield Ltd, Parvalux Ltd, and British
Thornton Ltd.
Having come across Priority in another organisation (Cincom Systems (UK) Ltd.), I (Phil Nichols, Managing Director of eMerge Information Technology), decided that I wanted to create another better provider of the Priority solution in the UK, one who catered for the SME in a better more customer oriented manner.
The ability to provide a cost-effective solution that can be customised to the customer's exact requirements, with no future cost implications alongside the assurances of high customer service levels and extremely strong references from existing clients are what makes Priority and Eshbel unique.
Though our relationship with Eshbel is mainly managed through another partner with whom we are affiliated, Medatech, as time goes by we are starting to forge a more direct relationship between eMerge and Eshbel and I believe this will bring many benefits over time as eMerge grows.
The quality of the Priority software and the cost-effectiveness of the solution for the customer is an advantage for any partner, and certainly for the customer. The rarity of real problems in the software means that the level of support that resellers need to provide or manage is relatively low compared to other competitive solutions.
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