Communication OEM and Service Providers
Priority provides a comprehensive end-to-end solution for OEM and service providers that reduces operating costs, integrates processes across the enterprise and increases accessibility of information about customers, vendors, suppliers, accounting and operations. From managing requirements and bids to allocating resources, project accounting, and handling subcontractors, our system integrates fullywith the leading PDM systems to help you maintain a firm hold on your systems and ensure that your billing matches your customer's service contract.
Industry Targeted Functionality
- Powerful subcontractor-management capabilities
- R&D project management
- Requirement management including Scope of Work (SOW) documents
- ECO management
- Build to Order, Ship to Order
- Serial number configuration control
- Multi-level, multi-component service agreement
- Technician scheduling, routing, built-in calendar with drag-and-drop capabilities, synchronized with MS-Outlook
- MRB (Material Review Board)
Competitive Edge
Achieve a real competitive edge in the field of service providers by taking advantage of Priority's unmatched capabilities in general management areas:
- BPM (Business Process Management) utility to improve collaboration between departments, reduce manual transfer of data and force notification functionality via e-mail or SMS messages
- OLAP data analysis to quickly identify micro issues that are having an effect on the macro results of the company
- Tight integration with MS-Office tools, including data synchronization and incorporation of the Outlook user interface as part of the control panel of the system
- SRM (Supplier Relationship Management) and SCM (Supply Chain Management) to respond to customer requirements, combined with purchasing, order management and manufacturing
- Advanced reporting and tracking functionality
- Customer Relations Management for pre- and post-sales activities
- Marketing and Event Management
- Delivery Scheduling
- Human Resources Management
Online Access for Efficiency and Global Access
Internet tools and functionality based on HTML and JAVA - part of our fully integrated system and crucial components to any program in today's global economy - allow you to effectively provide organizational visibility into all customer data and financials, improving your ability to manage sales, orders, service, and contracts as well as troubleshoot.
With proven success in the field of OEM and service providers, Priority will enable you to meet and handle complex business processes, avoid manual errors, achieve a marked competitive advantage, better manage operational activities and improve customer care and satisfaction.
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